Build It and They Will Come: Customizing your Department to Meet the Needs of Many

with Janessa Siegel

March 29, 2018 at 1:00 PM ET

About This Course

This program has been rescheduled for March 29, 2018 at 1:00 PM ET.

In student affairs, it is common for departments to take lemons and make lemonade. With higher education consistently receiving budget cuts, more administrators are being required to wear multiple hats. Less people are being asked to do more, and it is becoming difficult to cater to students. This presentation will discuss how Indiana University's Office of Financial Literacy has been able to tailor their services to a wide variety of students through strategic partnerships. No matter the size or experience of the department, it is possible to meet the needs of many.

Since its inception, Indiana University’s Office of Financial Literacy has worked diligently to educate students on financial wellness. In order to assist 118,000 students at 8 campuses, Indiana University’s Office of Financial Literacy has developed programs and initiatives that will not only benefit students, but enhance departments as well. Through strategic collaborations, a four-person team has found ways to increase their reach and help more students.

The goal of this presentation is to enlighten practitioners to new ways of educating students through developing meaningful relationships, and tailoring their services to multiple audiences. The presenter will focus on methods Indiana University’s Office of Financial Literacy has used in customizing its services to multiple departments. Attendees will see how the office of financial literacy used their knowledge of finances, school policies, student affairs experience, and theories on cultural competences to appeal to different demographic.

After showing what the team has done to grow their reach, the presenter will give suggestions on how participants can tailor their own services without overwhelming the department. These suggestions will be a combination of programs, literature, and potential changes within their departments. To help the participants apply the information to their institutions, participants will be encouraged to create an action plan during the presentation. This will allow participants to gather and apply the information they are learning.


This session is $149 for NASPA members, $220 for non-members. Pricing will be accurately reflected in your cart.

Accessing the Presentation

Once you complete your registration, you will be able to access the course by clicking on the "Login" button at the top of this page (or any page on

  • You will be asked to login with your NASPA user name and password. Once you have done so, you will hit continue and be redirected to your dashboard in the Online Learning Community.

  • You will find the session listed under "Enrolled."

  • Live session access information will be listed before the session has aired.

  • All sessions are recorded. Once the session is over, the recording will be available approximately one week after the air date. You may view the materials as many times as you'd like, at whatever pace you would like.

  • If you have any difficulty accessing the materials, please contact Jace Kirschner (

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