Infusing Frameworks from the Business World to Improve Supervision and Communication

with Josh Ashcroft, Shantell Jackson, Brock Sieb

About This Course

Staff are our most valuable asset in student affairs, but what is the best way to retain them? In higher education, new professionals are often thrown into supervisory responsibilities without any training or framework to help them be successful. Often, they just model the behaviors of previous supervisors, which can often have a negative impact on the people they supervise.

In the corporate world, however, businesses are able to invest time and resources into proper training and consulting resources. At Eastern Washington University, we decided we should tap into the same resources that have helped them succeed.

EWU wanted to create a working environment that allowed staff to be vulnerable, ask for what they need, and have their needs met. Three years ago, we implemented Blanchard's Situational Leadership Model as a framework for setting goals and completing tasks. This framework has improved staff relationships, created efficiency, and reduced micro-management and under-supervision of staff.

By using the same model for all staff, we could increase the quality and quantity of conversations in our department. We wanted staff to have consistent experiences regardless of who their supervisor was and to create a common language that would allow staff to ask for what they need.

Learning Outcomes

By participating in this session, attendees will:

  • know the basic concepts of Situational Leadership;
  • learn strategies to create positive and sustainable change when utilizing consultants and business models in higher education; and
  • see how using a single model can assist supervisors and staff.


This session is $149 for NASPA members, $220 for non-members. Pricing will be accurately reflected in your cart.

Accessing the Presentation

Once you complete your registration, you will be able to access the course by clicking on the "Login" button at the top of this page (or any page on

  • You will be asked to login with your NASPA user name and password. Once you have done so, you will hit continue and be redirected to your dashboard in the Online Learning Community.

  • You will find the session listed under "Enrolled."

  • Live session access information will be listed before the session has aired.

  • All sessions are recorded. Once the session is over, the recording will be available approximately one week after the air date. You may view the materials as many times as you'd like, at whatever pace you would like.

  • If you have any difficulty accessing the materials, please contact Jace Kirschner (

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