Institutional Research and Student Affairs: Powerful Partners in Student Satisfaction

with Patricia Rissmeyer, Beth Ross, Julie Bryant

About This Course

If you don't chat with your partners in institutional research (IR) on a regular basis, or find their work to be too mysterious to even begin to have a conversation with them, we invite you to join us for this 60 minute briefing that will introduce you to impactful ways that you can engage with IR staff. We will also explore how one institution collaborated on a successful effort to increase retention using the Ruffalo Noel Levitz Student Satisfaction Inventory (SSI). By the end of this briefing, you'll be ready to enhance your conversation with your IR partners.

Student affairs professionals are expected to demonstrate how services, programs, and activities contribute to student success, satisfaction, and retention. Yet the demands of every day practice can make it difficult to find the time to engage in rigorous assessment. This NASPA live briefing will provide a practical model of collaborative practice that resulted in the development of an evidence-based strategy to increase student satisfaction at Emmanuel College in Boston. Using data from the Ruffalo Noel Levitz Student Satisfaction Inventory (SSI), the presenters will describe the Student Affairs-Institutional Research partnership, introduce the concept of systematic assessment and identify the step-by-step strategy Emmanuel College used to successfully address an area of student dissatisfaction. 

Learning Outcomes

Participants will be able to:

  • understand the role and responsibilities of the director of institutional research;
  • identify the types of data typically collected by an office of institutional research; 
  • appreciate the potential for a mutually beneficial Student Affairs-Institutional Research partnership;
  • be able to see the applicability of the Ruffalo Noel Levitz Student Satisfaction Inventory to campus retention efforts;
  • be able to apply the concepts of the live briefing to the retention efforts on their campus; and
  • be inspired to meet with an institutional research professional on their campus and discuss a potential partnership.




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