Make Your Users Happy: How to Improve the User Experience of Your Website

with Kate Wehner

About This Course

Whether it's submitting a complaint to the university or finding out how to be more engaged on campus, students use the web to do almost everything. If that experience is a positive one, they're more likely to keep reading, engaging, interacting, and coming back.

This session will cover the importance of a good user experience on the web, and give concrete suggestions for how to improve the experience users have with your content. Will include examples and analytics for website redesigns at Indiana University.

Learn techniques for getting feedback from real users and ways in which to address problems they're encountering. Find out the best way to display information so it isn't overwhelming (spoiler alert: don't give them great big walls of text).


This session is $149 for NASPA members, $220 for non-members. Pricing will be accurately reflected in your cart.

Accessing the Presentation

Once you complete your registration, you will be able to access the course by clicking on the "Login" button at the top of this page (or any page on

  • You will be asked to login with your NASPA user name and password. Once you have done so, you will hit continue and be redirected to your dashboard in the Online Learning Community.

  • You will find the session listed under "Enrolled."

  • This session is recorded. By clicking into, "Contents," you will find the session recording, resources, and PowerPoint slides. You may view the materials as many times as you'd like, at whatever pace you would like.

  • If you have any difficulty accessing the materials, please contact Jace Kirschner (

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