Practical Solutions: How one Community College Improved the Student Experience

with Andrew Crawford, Heidi Athey Nicholas

About This Course

Faced with the daunting challenges presented by the completion agenda, Cuyahoga Community College-Metropolitan Campus created a laser-focused method to increase student success by utilizing a systems design approach to building a campus plan. The redesign of the student experience has increased student engagement, retention and the college’s overall graduation rate. This workshop will examine the top issues faced by students and how you can take no cost solutions back to your campus today.

About

In 2012, Cuyahoga Community College was faced with a 40% fall to fall retention rate, a 4% three year graduation rate and a new state funding model focused on success and completion.  In the years since, retention has steadily increased (49%), while the graduation rate has more than doubled (9.1%).  Cuyahoga Community College – Metropolitan Campus (Tri-C Metro), adopted a service design model that has engaged the entire campus community in improving the student experience.  This model has cultivated and fueled the creation of an innovative campus plan. The new plan strives to meet student’s right where they are in their educational journey; all while leveraging existing campus resources and services.

While the college as whole was struggling to improve student success, there were a myriad of internal best practices that could be brought to scale. College programs like TRIO had retention rates in the 90’s and hundreds of graduates each year. What was it that led to their success? How could we provide that type of service to all students? The campus leadership team made the decision to initiate a planning strategy that would examine just that. Leadership called for staff and faculty volunteers to participate on design teams.  These teams were charged with blending successful practices into a strategic and focused new service; the end goal being more engaged and successful students.

Learning Outcomes

This session will provide participants with:
-    An understanding of a systems design approach to developing a campus plan
-    A sense of the challenges faced at 2-year colleges, and effective ways to address
-    Case management of students closest to graduation (IPEDS students)
-    Knowledge of how to implement cost-free programing to support completion agenda




Related Posts

  • #SATakeSpace: “How Do We Move Forward?”

    In the wake of the election results, NASPA created #SATakeSpace – an online space for student affairs professionals to intentionally address and process feelings, experiences, and reactions to the 2016 Presidential Election. The hashtag was utilized by student affairs professionals to share resources as they move forward. Individuals were also invited to participate in #SATakeSpace Dialogue Groups. The dialogue groups allowed for participants to discuss the election in a more intimate setting, with colleagues across the country.

    Posted on December 1, 2016 at 10:11 AM by KEEA HART, MARKETING CONTRACTOR
  • #NASPAgives on #GivingTuesday

    The 2016 #NASPAgives on #GivingTuesday campaign was recordbreaking! In just 24 hours, 141 donors gave a whopping $10,742! Add to that the $2500 matching gift, generously provided by our friends at Capstone on Campus Management, and we have a grand total of $13,242. Heartfelt gratitude to everyone who made this day a success.

    Posted on November 30, 2016 at 11:56 AM by Amy Sajko, Senior Director, NASPA Foundation
  • Comprehensive Student Record Convening underway in Indianapolis - Telling Our Students’ Stories

    Cosr2025-01 web-blog

    The Comprehensive Student Record Convening has launched in Indianapolis, bringing together the sponsors of the project—Lumina, AACRAO, and NASPA—along with representatives from the twelve institutions that have taken the first step in more fully telling their students’ stories by exploring comprehensive student records. Over the next two days, participants will enjoy a deep dive into the successes and lessons learned from paving the path to capturing the holistic learning on campus, as well as come together around the work still to be done to achieve the goal of increasing the proportion of Americans with high-quality degrees, certificates and other credentials to 60 percent by 2025.

    Posted on November 28, 2016 at 02:17 PM by Matthew Bennett, Assistant Director of Marketing and Communications
  • Notes & Coffee: November 14-20

    Ncnew 566x220 large

    Catch up on this week’s trending student affairs and higher ed news including the strong correlation continues between poverty and graduation rates; flag burning protests on campus; white house gathering on higher-ed innovation with Trump as the elephant in the room; how process automation can transform the non-traditional student experience; feeling unsafe on campus; and finding joy in the chaos.

    Posted on November 20, 2016 at 07:52 AM by Keea Hart, Marketing Contractor, NASPA
  • Notes & Coffee: November 7-13

    Ncnew 566x220 large

    Catch up on this week’s trending student affairs and higher ed news including 300 students escort a fellow student to class after she reports racial harassment; campus sexual assault in a Trump America; a new era for disability rights; a special report on supporting military veteran students; and President Kruger offers his thoughts on moving forward post election.

    Posted on November 14, 2016 at 07:58 AM by Matthew Bennett, Assistant Director of Marketing and Communications
View All Blog Posts

Related
Publications

Supporting Students Globally in Higher Education
By Kenneth J. Osfield, Brett Perozzi, Lisa Bardill Moscaritolo, Robert Shea, and Associates

Internationalization of higher education is one of the most important trends for the next decade and beyond, and the implications for student affairs and services are enormous. Supporting Students Globally in Higher Education examines what internationalization concretely means for higher education with a specific focus on student affairs and services.

Buy
The Culturally Engaging Campus Environments Model and Survey
By Samuel D. Museus and Edward J. Smith

This report provides an overview of the Culturally Engaging Campus Environments Model and Survey. It examines the importance of building and sustaining campus environments that deeply engage the cultural backgrounds and identities of diverse student populations to improve holistic development, sense of belonging, campus engagement, and success outcomes.

Buy
Coordinating Student Affairs Divisional Assessment
By Kimberly Yousey-Elsener, Erin Bentrim, and Gavin Henning

The need for the new role of student affairs assessment coordinator has emerged in response to the increasing demand for outcomes information, the proliferation of data, and the recognition that coordinating this work within divisions is of paramount importance.

Buy
College in the Crosshairs
By Brandi Hephner Labanc and Brian O. Hemphill, Editors

Gun violence – whether rampage shootings, homicides or suicides – is a potential reality all campuses have to face. This book provides leaders in higher education – and particularly those in student affairs – with data about past incidents, an analysis of trends, and background on the national debate about gun policies and how they impact colleges, state by state.

Buy