Natalie A. Mello is The Forum on Education Abroad’s Vice President for Member Services and Training and oversees a range of initiatives to train members in the Standards of Good Practice through her development of a variety of workshops, the Critical Incident Database, The Forum’s Professional Certification Program, Standards Institutes, and other programs. Natalie joined The Forum in 2011 after serving 18 years as Director of Global Operations in the Interdisciplinary and Global Studies Division at Worcester Polytechnic Institute (WPI). She also served as an onsite advisor for WPI students as they completed degree-required projects in Italy, Costa Rica, and DC. While still at WPI, Natalie was honored to receive NAFSA’s Lily von Klemperer Award and the Region XI Sally M. Heym Award both in 2010. She has been involved with national education abroad organizations for many years, particularly in the area of risk management, and is widely recognized as developing a model for responsible risk management for off-campus experiences.